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Privacy Policy

1. Introduction

Petal Condomínios (hereinafter "Company") is committed to protecting the privacy and personal data of its clients, unit owners, and website users. This policy describes how we collect and process your data, in compliance with the General Data Protection Regulation (GDPR) and applicable legislation.

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2. Data Controller
The entity responsible for data processing is:

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3. Types of Data and Purposes
We collect personal data in two distinct contexts:

A. Within the Scope of Condominium Administration:

  • Identification and Contact Data: Name, NIF, mailing address, email address, and telephone number of owners and residents.

  • Financial Data: IBAN for direct debit management, payments, and refunds.

  • Purpose: Administrative and financial management of the building, notices for building meetings, distribution of minutes, and fulfillment of legal obligations.

B. Through the Website and Digital Channels:

  • Contact Forms / Quote Requests: Name, email, phone number, and property details.

  • Cookies and Browsing Data: IP address, browser type, and browsing behavior.

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4. Legal Basis for Processing
The processing of your data is based on the following grounds:

  • Contract Execution: To deliver the building administration and management services.

  • Compliance with Legal Obligations: Particularly tax and accounting obligations and horizontal property legislation.

  • Legitimate Interest: For building security, and legal proceedings or debt collection.

  • Consent: For sending marketing communications or the use of non-essential cookies.

5. Data RetentionData will be kept only for the period necessary for the purposes described:

  • Tax and Accounting Documentation: 10 years.

  • Building Management: For the duration of the contractual relationship and applicable legal statutes of limitation.

  • Video Surveillance (CCTV): 30 days (unless required for legal proceedings).

  • Contact Forms: Up to 12 months after the completion of the request, if no commercial relationship is established.

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6. Data Sharing with Third PartiesData may be shared with:

  • Public Entities: Tax Authority, courts, or law enforcement agencies.

  • Processors: Management software companies, maintenance services, cleaning, insurance, and legal counsel, under strict confidentiality agreements.

  • International Transfers: Should we use technological tools from outside the EU, we ensure they comply with the GDPR.

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7. Rights of Data Subjects

As a data subject, you may exercise the following rights:

  • Access and Rectification: Consult and update your data.

  • Erasure and Objection: Request the deletion of data or object to processing, within legal limits.

  • Complaint: File a complaint with the Comissão Nacional de Proteção de Dados (CNPD).

To exercise your rights, please use the email: protecaodedados@petalcondominios.com.

 

8. Security Measures

The Company adopts appropriate technical and organizational measures to protect your data against unauthorized access, loss, or destruction, including data encryption and strict control of physical and digital access.

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9. Updates

This policy may be updated at any time. The version in force will always be the one published on this website.

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10. Governing Language
This policy is provided in both Portuguese and English. In the event of any conflict, discrepancy, or contradiction between the Portuguese version and this English translation, the Portuguese version shall prevail.

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